Clear terms for shopping in the UK .

These Terms & Conditions apply to purchases made through the Omnipetcure online store for delivery in the United Kingdom.

Omnipetcure is operated by Whoza Media LLC, Company Number 002009225, EIN 98-1948165, with its business address at 645 S Carlin St, Sheridan, Wyoming 82801, United States. You can contact us at info@omnipetcure.com or by phone at +1 (914) 201-7697. By placing an order through the Omnipetcure website, you agree to these Terms & Conditions. Nothing in these Terms limits or excludes any rights you have under applicable UK consumer law.

Prices for UK customers are shown in pounds sterling (GBP) and include VAT where applicable, unless clearly stated otherwise.

Delivery charges, if any, are shown before you place your order. Any promotional free-shipping threshold displayed on the website applies subject to the conditions shown at checkout.

Products and promotions are subject to availability. We may change prices, product ranges or promotions at any time before an order is accepted.

We take reasonable care to ensure product descriptions and prices are accurate. Obvious errors, including clearly incorrect prices, do not bind us. If we identify an error after you order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

When you submit an order, you are offering to buy the products in your basket. We will acknowledge receipt electronically. A binding contract is formed when we accept your order, normally when we confirm dispatch or otherwise expressly confirm acceptance.

We may refuse or cancel an order for legitimate reasons, including lack of stock, payment failure, suspected fraud, delivery restrictions or an obvious pricing or product-information error. If payment has already been taken for a cancelled order, it will be refunded.

You can pay using the payment methods shown at checkout. These may include major debit or credit cards and digital or deferred-payment methods where available.

Payment must be authorised before dispatch. Discount codes have no cash value, cannot normally be applied retrospectively and may be subject to specific promotional conditions.

We deliver to eligible UK addresses shown at checkout. Estimated dispatch and delivery times are displayed on the website or during checkout.

Unless a different delivery period is agreed with you, goods must be delivered without undue delay and within 30 days after the contract is entered into. Delivery estimates can be affected by carrier disruption, severe weather, public holidays, unusually high demand or events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address. If you notice an address error, contact us as soon as possible.

Risk in the goods passes to you when you, or a person you identify to receive them, takes physical possession of the goods. If you independently arrange a carrier that we did not offer, different statutory rules may apply.

Ownership of the goods passes once we have received payment in full, to the extent permitted by law.

For most goods bought online, UK consumers have a statutory right to cancel the contract without giving a reason. The cancellation period normally ends 14 days after the day on which you receive the goods.

To exercise this right, you must tell us clearly that you wish to cancel before the cancellation period ends. After cancellation, you normally have a further 14 days to send the goods back.

Some statutory exceptions can apply, including to certain sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. Any exception will only be applied where UK law permits it.

Contact customer care before returning anything so that we can provide the correct return instructions.

Unless we agree otherwise or UK law requires us to bear the cost, you may be responsible for the direct cost of returning goods after a change-of-mind cancellation. We will make this clear in the applicable returns information.

You are responsible only for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where UK law permits such a deduction.

Where you validly cancel an online goods contract, we will make the required refund, including the basic outbound delivery charge where UK law requires it.

For returned goods, we may withhold the refund until we receive the goods back or you provide evidence that you sent them back, whichever occurs first. We will make the refund within the period required by UK law, normally within 14 days of that event.

Refunds are made using the original payment method unless otherwise agreed and permitted.

Under the Consumer Rights Act 2015, goods supplied to UK consumers must be of satisfactory quality, fit for purpose and as described.

If goods are faulty, damaged, not as described or otherwise fail to meet statutory standards, you may have legal rights including the short-term right to reject within 30 days in qualifying circumstances, followed by other remedies such as repair, replacement, price reduction or a final right to reject where applicable.

Contact us promptly with your order number and, where useful, photographs of the issue. Your statutory rights are not affected by any commercial guarantee we offer.

In addition to your statutory rights, eligible Omnipetcure products may be covered by our 90-Day Money-Back Guarantee. The 90-day period starts on the date the eligible order is delivered.

If you are not satisfied after using the eligible product as directed, contact customer care within 90 days of delivery. You do not need to prove a specific result or show that the product is faulty.

Opened products: Opened, empty or almost-empty eligible jars do not need to be returned under the guarantee.

Unopened products: If unopened jars remain, we may ask you to return those unopened jars before a full refund is completed. Please contact customer care before sending anything back.

Return address for unopened products:
Omnipetcure Returns
Brinkworth House Business Centre
Chippenham SN15 5DF
United Kingdom

The guarantee is a voluntary commercial promise and does not replace or reduce your rights under UK consumer law.

Always follow the current product label, species-specific instructions, serving guidance and storage directions.

Omnipetcure pet supplements are intended to support everyday wellbeing and, unless expressly authorised and labelled otherwise, are not veterinary medicines. They are not a substitute for veterinary diagnosis, treatment or emergency care.

If your pet has a medical condition, takes medication, is pregnant or nursing, has known allergies, or you are unsure whether a product is suitable, seek veterinary advice before use.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or breach of statutory consumer rights.

Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was formed, or for problems caused by misuse, failure to follow product instructions, inappropriate storage, or use contrary to professional veterinary advice.

If you have a complaint, contact our customer care team through the Contact page. We aim to acknowledge and respond to complaints promptly and to resolve them fairly.

If a complaint relates to your statutory consumer rights, nothing in our internal complaints process limits those rights.

We process personal information in accordance with applicable UK data-protection law, including the UK GDPR and the Data Protection Act 2018. Electronic marketing and cookies are also subject to the Privacy and Electronic Communications Regulations (PECR), as amended.

For more information, see our Privacy Policy and Cookie Policy.

We are not responsible for delay or failure caused by events outside our reasonable control, such as severe weather, natural disasters, major transport disruption, strikes, cyberattacks, telecommunications failures, public-health emergencies or legal restrictions.

Where such an event materially affects your order, we will take reasonable steps to minimise disruption and will inform you where appropriate.

The Omnipetcure name, branding, product photography, website design, written content, graphics and other materials are owned by or licensed to the business operating Omnipetcure. They may not be copied, reproduced or commercially exploited without permission except where law allows.

These Terms are governed by the law applicable to the UK part in which you live, subject to any mandatory consumer protections that apply to you.

If you are a consumer resident in England or Wales, disputes may be brought before the courts of England and Wales. Consumers in Scotland or Northern Ireland retain the rights available to bring proceedings in their local courts where applicable.