1–2 business days
Orders are processed Monday to Friday. Processing time is normally 1–2 business days before dispatch.
SHIPPING & DELIVERY
Your order, carefully prepared.
Clear information about processing, dispatch, delivery estimates and tracking.
22:00 UK cut-off
Orders placed before 22:00 UK local time enter processing the same business day. Orders placed after 22:00 enter processing on the next business day.
Business days only
Orders are not processed on Saturdays, Sundays or UK bank holidays. Processing resumes on the next business day.
Order processing & delivery
Processing follows UK local time. UK local time is GMT in winter and BST in summer.
All orders qualify for free UK shipping.
Orders are normally processed within 1–2 business days, Monday to Friday.
Transit normally takes 5–7 business days, Monday to Friday.
Orders placed before 22:00 UK local time enter processing the same business day. Orders placed after 22:00 enter processing on the next business day.
UK local time is GMT during the winter and BST during the summer.
No. Orders are not processed on Saturdays, Sundays or UK bank holidays. Processing resumes on the next business day.
Your order will be dispatched after processing is complete. You will receive a shipping confirmation when the parcel has been handed to the carrier.
Where tracking is available, your shipping confirmation will include the carrier tracking link or tracking reference.
Check the carrier tracking first. If the parcel appears materially delayed, contact customer care with your order number so we can investigate.
Contact us as soon as possible. We will try to update the address before dispatch, but changes cannot be guaranteed once fulfilment has started.
QUESTION ABOUT YOUR ORDER?
Our customer care team can help.
If your order appears delayed or the tracking information does not look right, contact us with your order number.