Your privacy, clearly explained .

Omnipetcure operates this online store and related services, including the website, information, content, features, tools, products and customer services made available through the store (the Services). Our store is powered by Shopify so that we can provide the Services to you.

This Privacy Policy explains how we collect, use and disclose personal information when you visit or use the Services, place an order or complete another transaction, or otherwise communicate with us.

If there is a conflict between this Privacy Policy and our Terms & Conditions in relation to the collection, processing or disclosure of personal information, this Privacy Policy will apply to that privacy-related issue.

By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of personal information as described here.

Personal information means information that identifies you or another person, or that can reasonably be linked to you or another person. It does not include information that has been anonymised or de-identified so that it can no longer reasonably be linked to an identifiable individual.

Depending on how you interact with the Services, where you live and the law that applies, we may collect or process the following categories of personal information, including reasonable inferences drawn from that information:

• Contact details, such as your name, address, billing address, delivery address, telephone number and email address.
• Financial and payment information, such as transaction information, payment method, payment confirmation and other payment-related details. Full card or financial-account details are generally processed by our payment providers rather than stored directly by us.
• Account information, such as username, password, security information, preferences and settings where account features are available.
• Transaction and shopping information, including products you view, add to your cart or wishlist, purchase, return, exchange or cancel, and details of previous transactions.
• Communications with us, including information contained in customer-service requests, forms, reviews or other correspondence.
• Device information, including information about your device, browser or network connection, your IP address and similar unique identifiers.
• Usage information, including information about how and when you interact with or navigate through the Services.

We may collect personal information from the following sources:

• Directly from you, for example when you place an order, create an account, contact us or submit information through the Services.
• Automatically through the Services, including through your device, cookies and similar technologies.
• From service providers that help us provide technology, payments, analytics, fulfilment, shipping, customer support or other store functions.
• From business, marketing or other partners where permitted by applicable law.

Depending on how you communicate with us and which Services you use, we may use personal information for the following purposes:

• Providing, personalising and improving the Services, including performing our contract with you, processing payments, fulfilling orders, remembering preferences and products you may be interested in, sending account-related notifications, managing purchases, returns, exchanges and other transactions, maintaining accounts, arranging shipping, enabling reviews and creating a more relevant shopping experience.
• Marketing and advertising, including sending marketing, advertising and promotional messages by email, SMS or other channels where permitted, and measuring or personalising advertising based on your choices and applicable consent requirements.
• Security and fraud prevention, including verifying accounts, providing a secure payment and shopping experience, and detecting, investigating or responding to suspected fraudulent, illegal, unsafe or malicious activity.
• Communicating with you, including customer support, responding to enquiries and maintaining our customer relationship.
• Legal reasons, including complying with applicable law, responding to valid legal processes or government requests, investigating or participating in disputes or proceedings, and enforcing or investigating possible violations of our terms and policies.

If you create an account, you are responsible for keeping your login credentials secure and should not share your password or access details with others.

In certain circumstances we may disclose personal information to third parties for legitimate purposes that are consistent with this Privacy Policy. This may include:

• Shopify, vendors and service providers that perform services for us, such as IT administration, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
• Business and marketing partners that help provide marketing services or advertising. Depending on where you live, you may have the right to object to or opt out of certain sharing used for targeted advertising.
• Third parties where you direct, request or consent to the disclosure, such as where information must be shared to ship products or where you choose to use a social-media widget or login integration.
• Affiliates or companies within our corporate group, where applicable.
• Authorities, advisers or transaction parties in connection with a merger, acquisition, restructuring, insolvency or similar transaction; to comply with legal obligations; to respond to lawful requests; or to protect the Services, our rights or the rights of users or others.

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services so that it can provide and improve the ecommerce services used by our store. Information you submit through the Services may be sent to and shared with Shopify and other service providers, including parties located in countries other than the country where you live.

To help merchants protect, grow and improve their businesses, Shopify may offer enhanced features that use information from your interactions with our store together with information from other merchants or Shopify services. For some of these activities, Shopify may act as an independent controller and be responsible for responding to certain privacy-rights requests relating to its own processing.

You can learn more in Shopify's privacy information for consumers and, where available, use Shopify's privacy portal.

The Services may contain links to websites or online platforms operated by third parties. If you follow a link to a website that is not affiliated with or controlled by us, review that party's privacy, security and other terms.

We are not responsible for the privacy or security practices of third-party websites or platforms, or for the accuracy, completeness or reliability of information they provide. Information you make available in public or semi-public spaces, including third-party social networks, may be visible to other users and may be used by those platforms under their own policies.

The inclusion of a third-party link does not, by itself, mean that we endorse that third party or its content.

The Services are not intended for use by children who are below the age at which they can lawfully provide their own consent or enter into an online purchase in their jurisdiction. We do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required.

If you are a parent or guardian and believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and, where appropriate, delete the information.

We are not currently aware of knowingly selling or sharing personal information of children under 16 in the sense in which those terms may be defined under certain privacy laws.

We use reasonable organisational and technical measures designed to protect personal information. However, no security measure is perfect or impenetrable, and we cannot guarantee absolute security. Information sent over the internet may also be exposed to risks during transmission. Please avoid sending sensitive or confidential information through insecure channels.

How long we retain personal information depends on factors such as whether we need it to maintain your account, provide the Services, fulfil orders, meet legal or accounting obligations, prevent fraud, resolve disputes or enforce contracts and policies. Retention periods therefore vary depending on the type of information and the reason we hold it.

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances:

• Access / right to know — to request access to personal information we hold about you.
• Deletion — to ask us to delete personal information in certain circumstances.
• Correction — to ask us to correct inaccurate personal information.
• Portability — to receive a copy of certain personal information and, where applicable, request its transfer to another party.
• Communication preferences — to unsubscribe from promotional communications at any time. You may still receive non-promotional messages about your account, orders or transactions.

We may need to verify your identity before processing a privacy request, as permitted or required by law. Where applicable law allows, you may appoint an authorised representative to submit a request on your behalf. We may ask that representative to provide evidence of authority and may also ask you to verify your identity directly.

We will not discriminate against you for exercising a valid privacy right.

If you are in the United Kingdom or European Economic Area, and subject to applicable exceptions and limitations, you may also have the right to:

• Object to processing or request that processing be restricted for certain purposes.
• Withdraw consent where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
• Complain to a data-protection authority about how your personal information is handled.

Requests can be made using the contact details shown on our Contact page. For information about personal information processed independently by Shopify, you may also use Shopify's privacy resources and privacy portal.

If you have a complaint about how we process personal information, please contact us so that we can investigate. Depending on where you live, you may also have the right to appeal a decision or submit a complaint to your local data-protection authority.

For individuals in the EEA, a list of national data-protection authorities is available through the European Data Protection Board.

We may transfer, store and process personal information outside the country where you live.

Where personal information is transferred outside the European Economic Area or United Kingdom and the law requires additional safeguards, we rely on recognised transfer mechanisms such as adequacy decisions, the European Commission's Standard Contractual Clauses, the UK International Data Transfer Agreement or UK Addendum, or another lawful mechanism issued or recognised by the relevant authority.

We and our service providers may use cookies and similar technologies for essential store functions, preferences, analytics and marketing. Where consent is required, non-essential technologies are used only after you have made the relevant choice.

For more detail about the categories of technologies used and how to manage them, see our Cookie Policy and the privacy preferences or cookie controls available on the website.

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technology or operational, legal or regulatory requirements. When we make changes, we will publish the revised policy on this page, update the "Last updated" date and provide any additional notice required by applicable law.

If you have questions about this Privacy Policy, want to exercise a privacy right or wish to make a complaint, please contact Omnipetcure using the contact details shown on our Contact page.

Customer service hours: Mon–Sun · 09:00–18:00 (UK time)

Business info: Whoza Media LLC - 645 S Carlin St , Sheridan, Wyoming, 82801 , United States (Company Number: 002009225, EIN 98-1948165)