TRY
Use it as directed
Give the eligible product time to become part of your pet’s routine and follow the serving guidance shown on the packaging.
90-DAY MONEY-BACK GUARANTEE
90 days from delivery. Decide with confidence .
Eligible Omnipetcure products are covered by our 90-Day Money-Back Guarantee for 90 days from the date your order is delivered. If you are not satisfied after using the product as directed, contact us within that period and our team will help.
90 days from delivery
Opened products can qualify
No specific result to prove
OUR PROMISE
A genuine 90-day trial window.
If an eligible product is not right for you, contact us within 90 days of delivery. We will explain any return steps and help with an eligible refund.
OUR GUARANTEE
A full 90 days from delivery to decide.
The guarantee period begins when your order is delivered — not when you place the order. Use the eligible product consistently and follow the serving guidance.
If you are not satisfied, contact us within 90 days of delivery. You do not need to prove a specific outcome or show that the product is faulty.
This voluntary guarantee is additional to, and does not reduce, your separate UK statutory consumer rights.
90 days from delivery
Your guarantee window begins on the day your eligible order is delivered, giving you the full period to try it.
Opened products can qualify
An eligible product does not have to be unopened. Use it as directed and contact us within the guarantee period if you are not satisfied.
Your legal rights stay protected
The 90-day guarantee is separate from your UK statutory cancellation and faulty-goods rights.
HOW IT WORKS
Simple from start to finish.
Keep your order details and contact us within 90 days of delivery if you want to make a guarantee request.
CONTACT
Tell us if you are not satisfied
Contact customer care within 90 days of delivery with your order number and tell us which eligible product your request relates to.
RESOLVE
We will guide you
We will review the request and arrange an approved refund to the original payment method. Opened, empty or almost-empty eligible jars do not need to be returned. Unopened jars may need to be returned to our Chippenham returns address before a full refund is completed.
90
DAYS
WHY 90 DAYS?
Because consistency takes time.
Daily nutritional support should not be judged by unrealistic overnight promises. Our guarantee gives you a meaningful period to build a consistent routine and decide whether an eligible product is right for your pet.
Individual response varies. The guarantee gives you time and confidence — it does not promise a specific outcome.
GUARANTEE FAQ
Everything you need to know.
The 90-day period starts on the date your eligible order is delivered. Use the product as directed and, if you are not satisfied, contact our customer care team within 90 days of delivery with your order details. We will review the request and explain the next steps.
The guarantee applies to Omnipetcure products that are marked as eligible for the 90-Day Money-Back Guarantee. Check the relevant product page or contact us if you are unsure.
Opened products: Opened, empty or almost-empty eligible jars do not need to be returned under the 90-Day Money-Back Guarantee.
Unopened products: If your order contains unopened jars, we may ask you to return those unopened jars before a full refund is completed. Please contact customer care before sending anything back.
Return address for unopened products:
Omnipetcure Returns
Brinkworth House Business Centre
Chippenham SN15 5DF
United Kingdom
Do not send a return without contacting us first so we can confirm the return instructions for your order.
No. You do not need to prove a specific outcome or show that the product is faulty. For a guarantee request, use the eligible product as directed and contact us within 90 days of delivery if you are not satisfied.
You can still make a guarantee request for an eligible multi-jar order. Opened, empty or almost-empty eligible jars do not need to be returned. If unopened jars remain, we may ask you to return those unopened jars before completing a full refund.
Return address for unopened products:
Omnipetcure Returns
Brinkworth House Business Centre
Chippenham SN15 5DF
United Kingdom
Please contact us before sending anything back.
Approved guarantee refunds are normally returned to the original payment method after any required return has been received. Bank or payment-provider processing times can affect when the money appears in your account.
The 90-Day Money-Back Guarantee is an additional voluntary promise and does not replace or reduce your UK statutory rights. For most eligible online purchases, you separately have a 14-day statutory cancellation period after delivery, subject to legal conditions and exceptions.
TRY OMNIPETCURE WITH CONFIDENCE
90 days from delivery on eligible products.
Explore Omnipetcure supplements for dogs and cats. If an eligible product is not right for you, contact us within 90 days of delivery and we will guide you through the guarantee process.